Shipping policy
Shipping Policy – Velor
At Velor, we aim to deliver your orders quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders are not shipped on Sundays or public holidays.
Once your order is shipped, you will receive a confirmation message with tracking details.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
Please note that delivery times may vary depending on your location and external factors.
Shipping Charges
- We offer free shipping on all prepaid orders.
- A small fee may be applied for Cash on Delivery (COD) orders (if applicable).
Order Tracking
Once your order has been dispatched, you will receive a tracking link via SMS or email to monitor your shipment in real time.
Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service issues
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping details are accurate.
Velor is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Contact Us
For any shipping-related queries, feel free to contact us through our support channels.